Can you dispute negative feedback on ebay

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Method 1. Sign in to your eBay account. To make any changes or take any actions, you must first sign in to your account. Your seller's account provides a number of tools to help you deal with feedback.

In this case, you need the feedback forum, which enables you to read, review, and respond to feedback. Access your feedback tools in the feedback forum on your account page. Once you open the feedback forum you'll have a list of tools you can use to interact with your buyers through your account. Click the button to reply to feedback you've received. You'll have the option to reply to any feedback left for you on any transaction. Click the reply link on the negative comment.

When you've found the feedback to which you want to reply, click the link to open up a box where you can enter your response. Enter your response. Type your response to the feedback in the box provided and click the button to leave it when you are satisfied with what your message says. Replying to a comment allows you to tell your side of the story.

Your response will appear immediately below their comment, allowing future visitors to your page to see what happened in that particular situation. Keep in mind that anyone who visits your feedback page in the future will have access to the entire discussion between you and this buyer, so you want to appear open and willing to work with a dissatisfied buyer. Monitor the feedback and follow up as needed.

After you respond, you may continue to message the buyer using the same feedback thread until the situation is resolved. For instance, did the item ship late? A seller can explain why this happened and assure the buyer that it will not happen again. If the buyer is then willing to revise their feedback, the seller can request a feedback revision through eBay. A seller can make five such requests annually for every 1, ratings received, and the process is straightforward and simple.

If the latter happens, the revision request will simply expire after 10 days and the feedback will remain. In this case, a seller does also have the option of responding to the feedback with a reply to the feedback detailing their version of events. If for whatever reason a seller is unable to request a feedback revision but one is warranted, the buyer can also follow up with an additional comment, expounding on their original feedback.

Feedback can also be removed if the feedback in question is threatening, obscene, offensive, or presents a clear danger to the person about whom it was left.

For instance, if a reviewer includes personal details about the seller in feedback such as a telephone number, address, or the person's full legal name, the feedback would be subject to removal.

Even if the buyer has a valid concern, eBay would remove the review. Actively scan device characteristics for identification. Use precise geolocation data. What if that buyer will call you "a killer"? Is that also ok? This is very, very wrong! Accidentally double listed an item. Sent an immediate apology and full refund I pray for the day that another eBay type service comes up with deep enough pockets to market themselves. Rhea Bontol on 3 Jun Sorry to hear that, Irene.

Some sellers i know of take pictures of the items while packing it as proof of item condition. They also take pictures of the packed item with shipping label tracking number included as an added protection from such scams. Rinz on 29 May Some bad competitors can easily destroy your reputation by simply leaving negative feedback. Ebay should have realized that their feedback rules are so unfair and have cause many sellers' frustration and unhealthy competition. If I were eBay's owner, I would have made better and fair feedback rules.

Its such a pity, dishonest buyers can easily take advantage. All the effort seller puts in for years to build up a reputation can be easily tarnished by a dishonest buyer or competitor who envy your good work.

Ebay should give a chance to Seller to prove their credibility and remove negative feedback from buyers whose sole purpose was to either take advantage of Ebay's Buyer's only favorable policy to get refund back with dishonest feedback or competitors who use new ebay ids to tarnish seller's image by giving negative scoring.

Ebay clearly has overlooked this in their policy matters. He used it til it was totally dead then tried to say it didn't work. Sent me back the IPOD. I told him it was working fine but still gave him a refund I get neg fb for his ignorance Thanks for nothing EBAY!!!!

Mari on 8 Dec Very frustrating. I can't understand why ebay hate their sellers. Feedslack on 22 Aug I have just had a buyer leave untrue negative feedback because they could not understand written English. I clearly said in the item description that the watch required repair yet they are allowed to leave negative feedback saying the watch is fake and I am a fraud because the watch did not work! DESIREE on 28 Oct Had the same problem, I said this product is copy written in bold letters, but instead the buyer bought and left a negative feedback saying the item is a false advertisement that it's copy, and I was did you even know how to read because it's written before you buy it.

Mari on 8 Dec I have buyers who do not read descriptions and then leave bad feedback without even talking to me first. Did not read description? Whos fault is it? Why then ebay force to make descriptions is they do not count? I get hundreds of positives each month and also negatives. I can usually have the buyers revise the negative after I work things out with them. But eBay just put a cap on the amount of feedback revisions a seller can have.

If you do not have a large store you can only revise a few before you are blocked for a year. If you have a very large store you can revise up to 10 before you are blocked. That stinks because buyers leave negatives before contacting the sellers and they find after communication they overreacted. Crazy stuff, you'd think eBay would make it better for the people that pays their bills. We are migrating to eBid.

Little Seller on 6 Dec I was just left a negative feedback from a buyer who claims the item I sold to her is not authentic. I have proof of purchase and everything, but there is no way I can show this and have my negative feedback removed. That is bull! I have never recieved a negative feedback, ever! I ship items quickly and with excellent packaging. Describe items for sale to a T.

But sellers please remember this - buyers look at the majority feedback. The majority of feedbacks are usually positive and that's what eBay buyers notice.

I accepted to that, because only one of these items was in high demand. Then he claimed that three of the items guess which ones I know it's a very popular scam on eBay now. Sellers beware. JJohns on 29 Jul removeeBayfeedback. John B. Charles Bullard on 22 Jun I definitely agree! These type of people should just buy their items from the store Reply. Boggie on 28 Nov I had a clear out, sold about 20 items. Royal Mail fault, NO! Yep neg feedback.

If ebay dropped the stupid block on letting sellers give neg feedback there would be less trigger happy neg feedback buyers! I sold an item which had BOTH subtitle and description of what it does. Buyer expected the item to be giftwrapped and do something else that was NOT in the item's description. Left negative feedback. After 48h of almost continuous argument and chat with ebay "customer support" they said can't remove the feedback's rating because it is buyer's opinion Furthermore, the buyer blackmailed me if I don't give her refund she will leave negative feedback.

Ebay at THAT time said "don't worry, we will remove any feedback she may leave if she blackmailed you" Will be so happy to see a Judge asking them to : 1 remove the rating 2 pay for my expensive lawyer!! Best of luck guys with your sales:- Reply.

Kenneth on 2 Jun Ebay is fast becoming a place that generates very little income for me. I have used ebay's service for 16 years It's due to the recession and ebays anti-seller policies.

Brian S on 20 Sep Buyer said item was falling a part on the inside, and left negative feedback, asking me for a replacement.

I quickly sent them a replacement, and they received it in good condition, resolving the situation. I asked them if they would consider removing the feedback. They said they left good feedback and ignored my feedback revision request. Ron on 3 Dec Apparently eBay has a new pilot program they are testing with certain sellers.

No way Ebay and I could not stop these attacks. Maybe you know, Ebay has million fake accounts with a fake address and fake phone numbers, it is very easy to create. Ebay has not any security filter to stop fake accounts.

You can not move it 48 hours Ebay Policy. Buyer requirements list is not enough powerful for stopping the Fake accounts. These happen to make my time waste and I am very busy with my real job. It is the reason now all my sales on the " buy it now " style. I am sure there are some ways on EBAY for spammers, scammers.

Went to resolution centre after he would not respond to emails. Left negative feedback as a last resort but low and behold, this slime ball had again gone crying to eBay and it has been removed. What is the point when sellers like these can bend the rules around genuine buyers? These arrogant and pompous sellers need kicking off of eBay.

After all, who do they think they are 'GOD' Mothers like these need teaching a lesson. Angry- yes I am. I took them to a jeweller and found them to be fake. The seller agreed to return and refunded the money. I left negative feedback to protect future buyers. The seller was so offended and I have been dealing with it since. They seem to think that they took the return back so I should be happy Charles Bullard on 22 Jun For me that would have been enough for my satisfaction.

They seller did make things right with you.